A useful customs description explains what the goods are, what they are made of and how they will be used. Prepare accurate purchase and shipment details; the required documents depend on the product and the importer.
What to agree before starting
Confirm the invoice, goods description, quantity, value, currency and shipment details with the team. Check whether a packing list, product approvals or other documents are needed for your cargo and personal or business import. Send sensitive documents only through a channel agreed with the team.
Cost & confirmation
A complete invoice does not guarantee release or a tax exemption. Confirm importer responsibilities, clearance work, duties and any additional requirements in the quote. Current official requirements and shipment-specific review take precedence.
Make the goods identifiable
Use a specific description: the item, material, intended use, model where relevant and quantity. Keep the invoice, package information and shipping reference consistent. State the actual value and shipment purpose; a sample or gift is not a reason to invent a zero value.
Keep the documents’ jobs separate
The exact document set depends on the goods and route. Ask which permits, origin information or other supporting records are required for this shipment.
- Invoice
- Describes the goods and their value for the transaction and customs process.
- Packing information
- Identifies cartons and their contents, quantities, weights and dimensions as required.
- Transport reference
- Identifies the consignment and transport record. It does not replace a full goods description or establish product approval.
Confirm the importer and the remaining questions
Start with a short product description. If sensitive documents are later required, agree a suitable way to share them with the team rather than putting identity or payment information into the public form.
- Personal use or business purpose and the actual importer.
- Who obtains any required approval and who handles clearance and charges.
- Any unanswered product information to obtain from the seller before dispatch.
Questions along the way
Can I describe mixed goods simply as “accessories”?
Give enough detail to identify each type of item and its use. Ask the supplier for the missing model, material or quantity information.
Does a complete invoice guarantee release?
No. Other approvals, checks or information may be required for the actual product and importer. Complete documents help preparation but do not guarantee clearance.
Carrier, industry and public sources for further reading. Each source describes its own rules and services, and does not establish an affiliation with Jeton Express. Reviewed on .
Communication that prevents misunderstandings
Describe the intended product use and what matters to you. We confirm specifications and instructions together in writing, distinguishing agreed work from items still awaiting approval.
Service scope follows the project brief and Jeton Express service standards. Final conditions are confirmed in writing.